Tel: 407-478-8200
Email: longwood@refreshcomputers.net

Refresh Careers

Refresh Computers is looking for skilled and motivated talent to join our growing team!

We are seeking to fill two entry level full-time positions for our retail operation in Longwood.

Requirements:

• Intermediate knowledge of desktop operating systems (Microsoft Windows, MacOS)
• Intermediate knowledge of computer hardware troubleshooting
• Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Beginning/Intermediate knowledge of networked workstations
• Beginning/Intermediate knowledge of network devices (routers, firewalls, switches)
• Excellent communications/customer relationship skills
• Excellent organizational skills
• Help desk experience a plus
• CompTIA A+ or N+ certifications a plus
• 1 to 3 years of computer repair experience

Job Responsibilities:

Sales Duties:
• Assist customers with questions or concerns.
• Assist customers to locate the appropriate product for their needs.
• Process and invoice point-of-sale and online transactions.

Technical Duties:
• Assist customers with issues or repairs related to their products.
• Diagnosing and recommending appropriate courses of action to resolve any technical issues.
• Repair customer’s products in a timely fashion and providing them with necessary informational updates along the way.
• Other duties would include wiping & reinstalling operating systems, removing viruses, and upgrading/adding computer components such as memory, hard drives, video cards, etc.

General Duties:
• Drive to customer locations for service appointments, be able to troubleshoot and be able to resolve issues quickly and efficiently.
• Responsible for balancing daily transactions, collecting payment and issuing receipts.
• Answering phones and assisting customers with informational assistance with directions, store hours, inventory check and product updates.
• Other general duties will include store organization, appearance, and cleanliness.

Desired Traits, Skills and Attributes:

• Customer service oriented
• Work well in a team environment
• Positive work attitude
• Honest & trustworthy
• Punctual
• Possess reliable transportation
• Excellent written and verbal communication skills
• Must be able to work night and weekends.

Job Type: Full-time

Required education: High school diploma or equivalent

Preferred experience:
Customer Service: 1 year
Technical Support: 1 year
CompTIA A+ certification
CompTIA N+ certification

Salary: $12/hour

Performance evaluation will given after 90-day probationary period.

To apply, submit your resume to longwood@refreshcomputers.net.

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