Frequently Asked Questions
What does "certified refurbished" mean at Refresh Computers?
Every refurbished laptop is fully tested, cleaned, and refreshed by our technicians, fitted with a clean operating-system install and verified licensing, and put through our quality-assurance checks before it's listed. In short: it's ready to use out of the box.
What warranty comes with a refurbished laptop?
Every system is covered by our standard 90-day warranty. If something isn't right, contact us and we'll make it right.
Can I buy online and have it shipped to me?
Yes — we ship nationwide, and shipping is free on orders over $300. You can also order online and pick up at our Longwood store.
Can I come see the laptop in person before I buy?
Absolutely. Visit us at 820 E State Road 434, Suite 100, Longwood, Monday–Saturday 9am–7pm. Our team can walk you through the options and help you choose the right machine.
Are refurbished laptops reliable?
Yes. Our machines are professionally restored and backed by our 90-day warranty, plus access to our free tech support hotline — business-grade hardware for far less than the cost of new.
What's the difference between Windows 11 Home and Pro — which do I need?
Home covers everyday use — browsing, email, streaming, and general work. Pro adds business features like BitLocker drive encryption, Remote Desktop, and the ability to join a company domain. Most of our business laptops ship with Pro; if you're unsure, ask and we'll match the machine to how you'll use it.
Can you help set it up or move my files from my old computer?
Yes. We can help with setup and data transfer in-store, and our free tech hotline is here if you have questions after you get home.
